Evideco Return Policy
We want you to love every purchase from Evideco! If something isn’t quite right, returning your item is simple and hassle-free.
How to Start a Return Online
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Log in to your account at Evideco.com and go to your dashboard
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Select your order and copy/paste the order number
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Submit your return request with your order number– we’ll email you return instructions within 24 hours
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Pack the item(s) with the confirmation page inside and attach the return label
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Ship the package from any:
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USPS location for small/lightweight items
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UPS or FedEx location for large/heavy items
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✅ What You Should Know
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30-Day Return Window: You may return unused items in original condition/packaging within 30 days of receipt
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No Restocking Fees: As long as items are returned in original condition
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Fast Refunds: Refunds are issued the same day we receive your return
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No Shipping Deductions: We do not deduct any shipping charges from your refund—we promise!
⚠️ Important Notes
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A restocking fee may apply only if:
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The product is returned damaged or used
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The product is refused at delivery or undeliverable after 3 attempts
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In such cases, original shipping charges paid by Evideco will be deducted from your refund, or must be paid prior to reshipping
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We highly recommend insuring return shipments and providing a tracking number
Need to Start a Return Manually?
Email us at [email protected] with your:
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Order number
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Name
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Product ID
Damage Policy
We take great care to package all items carefully. Please inspect your order upon delivery.
If your item arrives damaged, contact us within 5 days at [email protected] and we’ll send a replacement or issue a refund—at no cost to you.
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If the outer packaging is severely damaged, please refuse delivery and have it returned to us
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If there is minor packaging damage, note it when signing for the shipment
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If the item itself is damaged once opened, email us right away
Need help or have questions? We’re here to assist—just reach out!
