Help
Frequently asked questions
Answers to the questions we hear most about orders, shipping, returns and payment.
Orders & shipping
Where do you ship?
We offer free ground shipping on most orders within the 48 contiguous United States. Deliveries to Alaska and Hawaii may take longer. International orders, Puerto Rico, U.S. Territories and PO Box / APO/FPO addresses are not eligible for free shipping. Email [email protected] for a quote.
How long will my order take?
Orders usually arrive within 2 to 5 business days. Orders placed before 2PM EST ship the same day once payment is received, straight from our Miami warehouse via UPS, FedEx or USPS.
How do I track my order?
You will receive an email with a tracking link once your order leaves our warehouse. You can also view your orders any time from your account dashboard.
Returns & refunds
What is your return policy?
You may return unused items in their original condition and packaging within 30 days of receipt. There are no restocking fees on items returned in original condition, and refunds are issued the same day we receive your return. See our Returns & refunds page for full details.
How do I start a return?
Log in to your account, select your order and submit a return request. We will email you return instructions within 24 hours. You can also email [email protected] with your order number.
Will I be charged for return shipping?
We do not deduct shipping charges from your refund. A fee may apply only if an item is returned damaged or used, or is refused / undeliverable after 3 delivery attempts.
Payment
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe checkout, as well as PayPal and Amazon Pay.
Is checkout secure?
Yes. All payments are processed over an encrypted connection by trusted providers. We never store your full card details on our servers.
Products & care
How should I care for my Evideco items?
Care instructions vary by product and are noted on each product page. As a rule, machine-washable textiles do best on a gentle cycle with cool water and low heat to preserve color and shape.
An item I want is out of stock. Will it come back?
Many of our pieces are restocked seasonally. Email [email protected] with the product name and we will let you know if and when it is expected back.